Online Shop - Terms and Conditions

www.southcoaststudio.co.uk is a site operated by Snobs Interiors Ltd ("we"). We are registered in England and Wales (Company No 04935987) and our registered office is Southbank, 123 Seabrook Road, Hythe, Kent, CT21 5RB. This is the trading address for our online shop and any queries or enquiries should be addressed at the above address. Alternatively, you may e-mail us at simon@southcoast.co.uk. 

 

These terms and conditions apply to all sales made to you via this website. By placing an order, you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them before ordering from our site.

Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order from our site. Please contact us if you have any queries on these terms or if there is anything which you do not understand in these terms.

You should print a copy of these terms or save them to your compute for future reference.

We amend these terms from time to time. Every time you wish to order products, please check these terms to ensure you understand the terms which apply at that time.

 

1.         CUSTOMERS

By placing an order through our site, you warrant that:

a)    You are legally capable of entering into binding contracts; and

b)    You are at least 18 years old and can provide proof of age upon request.

 

2.         REPRESENTATION OF PRODUCTS

We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. Please note product shades and shapes may vary from the images shown on our site. All measurements are approximate. Should a particular product be unavailable an alternative may be supplied. We reserve the right to withdraw any item from sale without notice.

 

3.         OUR CONTRACT WITH YOU

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us.

If we decide not to accept all or part of your order, we will not be obliged to supply any (other) products which may have been part of your order and will instead arrange a full refund for that element of your order.

Gift vouchers and gift cards are valid for a period of 12 months from date of purchase and are non refundable.

 

4.         CONSUMER RIGHTS

If you are contracting as a consumer, you may, subject to the terms of our Returns Policy set out below, cancel a contract with us at any time within 14 days, beginning on the day after you received the products. In this case you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below.

To cancel a contract, you must inform us in writing. You must also return the products to us immediately in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.

This provision does not affect your statutory rights.

 

5.         RETURNS POLICY

You may, within 7 working days of receipt of your order, return any item in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.

Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.

If you wish to return items, you must inform us in writing. You must also return the product(s) to us immediately in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

If any purchased item is damaged from the order, it must be reported within 3 working days of receipt of the order, if you fail to comply with this, then we will be unable to offer refunds or replacement items.

 

6.         REFUND POLICY

If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, excluding any delivery charges. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

 

7.         PRICES AND PAYMENT

Prices are valid at the time of order.

Full payment must be made prior to dispatch of the products, by credit or debit card. We accept all major debit /credit cards and PayPal. In the event of non-authorisation of payment by your card issuer you will receive an on-screen notification, and your order will not be processed. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit Credit or debit card information.

All prices are exclusive of VAT (where applicable) at the current rate and are correct at the, time of entering the information onto the system. We reserve the right to amend prices without notice from time to time.

The total cost of your order is the price of the products ordered plus delivery charges.

By completing the process for an online order, you are confirming that the credit/debit card being used for the transaction(s) is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

 

8.         DELIVERY

We will contact you with an estimated delivery date when we confirm your order is accepted. Delivery of an order shall be completed when we deliver your order to the address you gave us, and your order will be your responsibility from that time.

You are responsible for your order once it is delivered and you own your order once we have received payment in full, including all applicable delivery charges.

If no one is available at your address to take delivery, we will leave you a note that your order has been returned to our premises, in which case, please contact us to rearrange delivery.

We may terminate this agreement if you refuse to take delivery of your order. In that event, all payments payable by you under these terms shall become immediately due and payable.

Delivery charges shown on the site are for addresses in mainland UK only. For deliveries to certain areas including, but not limited to, the Highlands of Scotland, Isle of Man, Channel Islands and Northern Ireland an additional charge may be required.

Delivery charges will be dependent on the weight of the products ordered and calculated at time of checkout.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

9.         INTELLECTUAL PROPERTY

No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.

 

10.       GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts.

 

11.       CONTACT DETAILS

If you have any queries or complaints, please contact us at the following address:

Southbank, 123 Seabrook Road, Hythe, Kent, CT21 5RB

 

12.       LIMITATION OF LIABILITY

Nothing in these terms limits or excludes our liability for:

a)    death or personal injury caused by our negligence;

b)    fraud or fraudulent misrepresentation;

c)    breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

d)    defective products under the Consumer Protection Act 1987.

Subject to the above, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for:

a)    any loss of profits, sales, business, or revenue;

b)    loss or corruption of data, information or software;

c)    loss of anticipated savings;

d)    loss of goodwill; or

e)    any indirect or consequential loss.

Subject to the above, our total liability to you in respect of all losses arising under or in connect with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of your order. 

 

13.       PRIVACY POLICY

We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

Information we collect

In operating our website, we may collect and process the following data about you:

• Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

• Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

• Information provided to us when you communicate with us for any reason.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our service and to provide statistical information regarding the use of our website to our advertisers where appropriate. Such information will not identify you personally it is statistical data about our visitors and their use of our website. Similarly, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies; you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

• to provide you with information requested from us, relating to our products or services.

• to provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

• to meet our contractual commitments to you; and

• to notify you about any changes to our website, such as improvements or service/product changes, that may affect our service. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means for which you provided consent.

If you do not want us or any third party to use your data, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data. Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with aggregate statistical information about our visitors.

 

14.       GENERAL

Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.

Confidentiality

Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party except as permitted below.

Each party may disclose the other party’s confidential information to: (i) its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with the terms. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party's confidential information comply with this clause; or (ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

Our rights

We reserve the right to:

a)     modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or

b)     change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.